Shipping policy
Shipping Policy
Last updated: 6 September 2026
Thank you for shopping with Jolly Gifts & Toys. We aim to make your shopping experience as easy as possible and get your order to you safely and promptly.
UK Delivery
We currently offer delivery within the United Kingdom.
Orders are normally processed and dispatched within 1–7 working days after your order has been placed.
Once your order has been dispatched, delivery is usually expected within:
Standard Delivery: 2–5 working days
Express Delivery: 1–2 working days, where available
Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to postal services, courier delays, adverse weather, busy periods or circumstances outside our control.
Delivery Charges
Shipping costs will be displayed at checkout before you complete your purchase.
From time to time, we may offer free delivery promotions or discounted shipping. Any applicable offer will be clearly displayed on our website.
Order Processing
Orders are processed Monday to Friday, excluding UK bank holidays.
Orders placed at weekends or on bank holidays will normally be processed on the next working day.
During busy periods, including Christmas and other seasonal promotions, processing and delivery may take slightly longer.
Tracking
Where a tracked delivery service is used, you will receive tracking information by email once your order has been dispatched.
Please check your email inbox, including your junk or spam folder, for your dispatch confirmation.
Incorrect Delivery Information
Please make sure that your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address and your parcel is returned to us, additional delivery charges may apply before the order can be sent again.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us and provide your order number.
We will do our best to investigate the delivery with the relevant delivery service.
Please allow a reasonable amount of additional time for deliveries during particularly busy periods.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible.
Where possible, please take photographs of the packaging and the damaged item and provide them to us when contacting customer service. This will help us investigate the issue and arrange an appropriate solution.
International Delivery
At present, we only offer delivery within the UK unless otherwise stated at checkout.
If international delivery becomes available, the applicable delivery charges, estimated delivery times and any additional customs or import charges will be displayed where applicable.
Contact Us
If you have any questions about your delivery or your order, please contact us through the contact details provided on our website.
Jolly Gifts & Toys
Thank you for choosing Jolly Gifts & Toys!